Deliveries and returns

Tracked and fast delivery:

France and Belgium (excluding Germany):

• Carrier: Colissimo

• Delivery between 3 and 4 days after the order is shipped.

• Free delivery from €69 incl. VAT .

• Delivery to a Colissimo relay point is available for €4.90 including tax for orders under €69 including tax .

• The shipping costs are a minimum of €5.90 including tax .

Luxembourg, Monaco, Andorra:

• Carrier: Colissimo

• Delivery between 3 and 4 days after the order is shipped.

• Free delivery from €69 incl. VAT .

• The shipping costs are a minimum of €5.90 including tax .

DOM:

• Carrier: UPS Express Saver

• Delivery between 7 and 10 days after order dispatch.

• The shipping costs are a minimum of €17.90 including tax .

TOM:

• Carrier: UPS Express Saver

• Delivery between 7 and 10 days after order dispatch.

• The amount of shipping costs is at least €22.90 including tax .

French Polynesia:

• Carrier: French post with tracking

• Delivery between 6 and 8 days after order dispatch.

• The amount of shipping costs is at least €22.90 including tax .

Near Europe:

• Carrier: French post with tracking

• Delivery between 6 and 8 days after order dispatch.

• Free delivery from €69 incl. VAT .

• The amount of shipping costs is €9.90 including tax at least .

Remote Europe:

• Carrier: UPS Express Saver

• Delivery between 3 and 6 days after order dispatch.

• The shipping costs are a minimum of €29.90 including tax .

United Kingdom :

• Carrier: UPS Standard

• Delivery between 3 and 6 days after order dispatch.

• Free delivery from €69 incl. VAT .

• The shipping costs are a minimum of €12.90 including tax .

Canada:

• Carrier: UPS Express Saver

• Delivery between 3 and 6 days after order dispatch.

• The amount of shipping costs is at least €24.90 including tax .

Australia:

• Carrier: UPS Express Saver

• Delivery between 3 and 5 days after order dispatch.

• Free delivery from €69 incl. VAT .

• The amount of shipping costs is at least €24.90 including tax .

Mexico:

• Carrier: UPS Express Saver

• Delivery between 7 and 10 days after order dispatch.

• The amount of shipping costs is at least €22.90 including tax .

Qatar, Emirates, Israel, Algeria, Tunisia, Morocco, Colombia, Uruguay, Paraguay, Argentina, Chile...

• Carrier: UPS Express Saver

• Delivery between 7 and 10 days after order dispatch.

• The amount of shipping costs is at least €24.90 including tax .

Rest of the world:

• Carrier: UPS Express Saver

• Delivery between 4 and 8 days after order dispatch.

• The shipping costs are a minimum of €29.90 including tax .
  
  
  

Delivery tracking:

You will receive an email informing you that the package has left our warehouse. You will receive a tracking number and will be able to track the progress of your delivery on the carriers' websites.

If you chose UPS carrier, click here.
If you have chosen the Colissimo carrier, click here .

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Discreet Shipping:

Orders are shipped in neutral boxes with no mention of Strap-on-me .

The sender mentioned on the package will be Lovely Planet , and the adhesive tape used is neutral.

During your payment transaction ( credit card or PayPal ), the name displayed will be Lovely Planet . We will not share or use your personal data at any time.

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Refund terms:

It's very simple!

If the return is made under the right of withdrawal, the return costs are the responsibility of the customer. The return period is 30 days after receipt of the order.

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Harness return conditions:

Products must be unworn and returned in their original packaging in good condition .
Original labels must be intact.

Damaged, used, sprayed or returned products without tags will not be refunded .

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Return conditions for all other products:

The returned product must be in its original sealed packaging (security sticker NOT removed) .

For obvious hygiene reasons, our quality department reserves the right to refuse any return that does not meet these strict criteria.

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Return address:

Please return your package with the completed return slip ( downloadable here ) to the following address:

LOVELY PLANET (Strap-On-Me Returns Service)
560 Garlaban Avenue
13420 Gémenos, FRANCE

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Upon receipt of your returned package, we will process it as quickly as possible and you will be reimbursed directly via the payment method used for the purchase .

If you are making a return for a defective item, please contact our customer service within 30 days of receiving your order .