- 5 stars: 3 (60%)
- 4 stars: 1 (20%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (20%)
Crescendo, an excellent starter.
Thank you for taking your time to share your beautiful comment with us.
Very good!
Thank you for taking your time to share this feedback. We truly appreciate it.
This 1-star rating is due to the company's problematic business practices. I felt severely misled for two reasons: firstly, the promise of a 10% coupon "for the entire order" received upon newsletter sign-up turned out to be almost unusable (only valid on non-sale items, of which there are very few). This condition was not communicated anywhere upfront. Secondly, it's outrageous that while they advertise "free shipping over €69 to all of Europe," shipping to Romania (where I live) still costs €29.90, whereas it's free to neighboring Hungary over €69. This is clear discrimination. Customer service acknowledged the error but offered no solution. Although I eventually received the products, the company's practices caused severe disappointment.
Thank you for taking the time to share your genuine feedback. We're truly sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the discount code and shipping costs, and we regret that the information felt misleading. While the 10% welcome offer excludes discounted items, we recognize that this could have been more clearly communicated at sign-up email, and we’ll work to make this clearer in the future.
Regarding shipping charges, we aim to be as transparent as possible. The rates for each country are outlined on our Shipping Information page. That said, we understand that expectations around 'Europe-wide' free shipping can be confusing, and we take your feedback seriously.
We're also sorry to hear that you were disappointed by our customer service response. While your order was delivered successfully, we acknowledge that the overall experience fell short, and for that we sincerely apologize.
Your input is valuable and helps us improve. We hope to have the opportunity to provide a better experience in the future.
Contrairement à l'autre que je pensais trop gros ( et au final non je l'adore) celui ci est trop petit j'aurais dû prendre deux tailles au dessus.
Mais sinon il reste agréable en sensation.
Merci infiniment pour votre retour :)
Produit avec une texture douce et surtout de qualité. On comprend pourquoi ce produit est un peu plus cher !
