Product Warranty
The warranty does not cover damage caused by an accident, misuse, improper maintenance, or deterioration of the product due to abnormal use, nor normal wear and tear of consumable parts such as batteries and power cables, except in the event of failure due to a defect in materials or workmanship.
The warranty covers all manufacturing or material defects under normal conditions of use and maintenance for a period of 24 months from the date of purchase.
To process your warranty claim, an original proof of purchase is required throughout the warranty period.
If you purchased on our website:
We have the proof of purchase on file. We simply need to locate your order and we will be able to process your warranty claim directly.
If you purchased from one of our retailers:
The warranty must be handled directly by the point of sale where the product was purchased. We therefore invite you to contact the relevant retailer (located in the European Union) and to provide them with your purchase invoice, ensuring that the purchase date of the product is clearly visible.
The steps of the warranty process:
1 - Send us your request via the form below, including: your full and valid contact details, a proof of purchase with a legible purchase date, a description of the fault encountered, and a photo or video proving that the product is defective.
2 - After reviewing your request within 1 to 3 business days, our customer service team will contact you to send you the replacement product.
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See you very soon,
The Strap-On-Me team