Delivery and returns
Fast, tracked shipping:
France, Monaco and Andorra
- Carrier: Colissimo
- Home delivery takes between 3 and 4 working days after dispatch.
- Free delivery on orders over €69 incl. VAT.
- In France, Colissimo pick-up point delivery is available for €4.90 incl. VAT for orders under €69 incl. VAT.
- The home delivery cost starts from €5.90 incl. VAT.
Europe - Colissimo Delivery
Belgium, Luxembourg, Netherlands, Austria, Italy, Spain (excluding the Balearic Islands), Croatia, Czechia, Denmark, Estonia, Finland, Hungary, Ireland, Poland, Portugal
- Carrier: Colissimo
- Home delivery takes between 3 and 8 working days depending on the country.
- Free delivery on orders over €69 incl. VAT.
- The shipping cost starts from €9.90 incl. VAT for orders under €69 incl. VAT.
Europe - UPS (includes Balearic Islands) Delivery
Bulgaria, Cyprus, Greece, Slovakia, Iceland, Latvia, Lithuania, Norway, Switzerland, Albania, Serbia, Turkey, Spain – Balearic Islands
- Carrier: UPS Express Saver
- Home delivery takes between 4 and 8 working days depending on the destination.
- Free delivery on orders over €69 incl. VAT.
- The shipping cost starts from €12.90 incl. VAT. For the Balearic Islands, the shipping cost starts from €14.90 incl. VAT.
United Kingdom
- Carrier: UPS Express Saver
- Home delivery takes between 3 and 6 working days.
- Free delivery on orders over €69 incl. VAT.
- The shipping cost starts from €12.90 incl. VAT.
Australia
- Carrier: UPS Expedited
- Delivery takes between 4 and 8 working days.
- Free delivery on orders over €119 incl. VAT.
- The shipping cost starts from €14.90 incl. VAT.
International*
- Carrier: UPS Express Saver
- Delivery takes between 4 and 10 working days depending on the destination.
- Free delivery on orders over €119 incl. VAT.
- The shipping cost starts from €14.90 incl. VAT.
*China, Egypt, Hong Kong SAR, Japan, Malaysia, New Zealand, Cameroon, Saudi Arabia, Senegal, Singapore, South Africa, South Korea, Taiwan, Vietnam, Azerbaijan, Bahrain, Bangladesh, Cambodia, Indonesia, Jordan, Kazakhstan, Kuwait, Laos, Lebanon, Maldives, Mongolia, Oman, Uzbekistan, Pakistan, Philippines, Sri Lanka, Turkmenistan, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Equatorial Guinea, Guinea, Guinea-Bissau, Kenya, Lesotho, Libya, Madagascar, Malawi, Mali, Mozambique, Namibia, Niger, Nigeria, Uganda, Central African Republic, Rwanda, Seychelles, Sierra Leone, Sudan, Tanzania, Chad, Togo, Zambia, Zimbabwe, Albania, Armenia, Bosnia & Herzegovina, Georgia, Faroe Islands, Fiji, Cook Islands, Solomon Islands, Nauru, Niue, Papua New Guinea, Samoa, Timor-Leste, Tonga
Of course: discreet parcel...
Orders are shipped in plain boxes with no mention of Strap-on-me®.
The sender stated on the parcel is Lovely Planet, and plain adhesive tape is used.
During your payment transaction (credit/debit card or PayPal), the name displayed will be Lovely Planet.
We will not share or use your personal data at any time.
Refund terms: it's very simple!
If the return is made under the right of withdrawal, return shipping costs are the responsibility of the customer. The return period is 30 days after receipt of the order.
RETURN CONDITIONS FOR HARNESSES
Products must be unworn and returned in their original packaging in good condition.
Original tags must be intact.
Damaged, used, sprayed, or returned items without tags will not be refunded.
RETURN CONDITIONS FOR ALL OTHER PRODUCTS
The returned product must be in its sealed original packaging (security sticker NOT removed).
For obvious hygiene reasons, our quality department reserves the right to refuse any return that does not meet these strict criteria.
Return procedure
Accompanied by the completed return form (downloadable here), to the following address:
LOVELY PLANET (strap-on-me Returns Department)
560 avenue du Garlaban
13420 Gémenos, FRANCE
Upon receipt of your return parcel, we will process it as quickly as possible and you will be refunded directly via the payment method used for the purchase.
If you are returning a faulty item, please contact our customer service team within 30 days of receiving your order.