Terms and conditions of sale
- Subject / Company
These General Terms and Conditions of Sale are entered into between, on the one hand, the company:
Lovely Planet - 560 avenue du Garlaban - 13420 GEMENOS.
SIRET: 478 881 477 000 44
And on the other hand: Persons making a purchase on the website www.strap-on-me.com access to which is free and open to all internet users.
The General Terms and Conditions of Sale apply exclusively to the online sale of STRAP-ON-ME products.
These terms and conditions and the online order constitute the contractual documents binding on the parties, to the exclusion of any other document, brochure, catalogue or product photographs, which are for information purposes only.
Validation of the order by the consumer's confirmation constitutes acceptance of the general terms and conditions of sale in force on the day of the order, the storage and reproduction of which are ensured by the professional seller in accordance with Article 1127-2 of the Civil Code.
- 1 Amendment of the general terms and conditions of sale.
The professional seller reserves the right to amend these general terms and conditions of sale at any time.
In the event of any amendment, the applicable general terms and conditions of sale are those in force at the date of the order, a dated copy of which may be provided to the consumer upon request.
- 2 Clauses of the general terms and conditions of sale.
The invalidity of a contractual clause shall not affect the validity of these general terms and conditions of sale.
The temporary or permanent non-application of one or more clauses of the general terms and conditions of sale by the professional seller shall not constitute a waiver of the other clauses of the general terms and conditions of sale, which shall continue to have effect.
2. Prices
The selling price of products is that in force on the day the order is placed.
Our product prices are quoted in Euros and include all taxes (VAT included), excluding shipping costs. Prices take into account the VAT applicable on the day of the order. Prices cannot be modified once the customer's order has been placed.
Customs duties and other formalities for deliveries outside the European Union are the sole responsibility of the customer. The customer undertakes to check with their relevant authorities the import possibilities for products purchased on the website www.strap-on-me.com.
In the event of a promotional price, the seller undertakes to apply that price to any order placed during the period of the promotional advertising.
- 1 Price amendment.
The seller reserves the right to modify its prices at any time, particularly in the event of a cost increase, it being understood that, in the event of a price increase after the order has been placed, only the price set on the day of that order shall apply to the customer.
- 2 Payment of the price.
The price is payable in full at the time of ordering.
3. Secure payment methods.
- 1 Credit/debit cards (Visa, Mastercard)
This is the simplest and fastest way to place an order. Our card payment system uses the secure system of our banking partner. Your card number data is encrypted at your end and then transmitted directly to the bank's website, which decrypts it and manages payment authorisations. Encryption codes change very regularly.
Your bank card number is never transmitted over the internet without encryption. The website www.strap-on-me.com does not receive your banking details, which is why you will be asked to enter them with each order.
- 2 Paypal.
If you already have a PayPal account, you can make your payment using this secure system, which acts as a link between our website and your bank, without your banking details passing through our site — just as with the credit/debit card system. If you do not have a PayPal account and wish to avoid any inconvenience, we recommend paying by credit/debit card, which is equally secure, simpler and faster.
The transaction is fully secured by the latest-generation SSL (Secure Socket Layer) data encryption technology.
- 3 Non-payment.
When payment is declined, the seller is entitled not to dispatch the products.
4. Retention of title
The seller retains ownership of the products sold until full payment of the price has been received, and the buyer undertakes, for as long as ownership has not been transferred to them, to take all necessary precautions to ensure the proper preservation of the products.
5. Order
Strap-on-me is committed to fulfilling orders within the limits of available stock. Should a product be unavailable, Strap-on-me undertakes to inform the customer promptly by all means at its disposal.
- 1 Order amendment.
- 1.1 Modification of the order by the buyer.
As orders are final and irrevocable, any request for modification made by the buyer is subject to acceptance by the seller.
- 1.2 Modification of the order by the seller.
The seller undertakes to deliver a product that conforms to the one ordered.
In the event that the ordered product is unavailable, the seller shall offer the consumer, who must give their agreement, the supply of an equivalent product capable of replacing the ordered product.
In the event of the customer's disagreement, the unavailability of the ordered product shall result in the cancellation of the order and a refund to the consumer.
- 2 Order validity.
The seller reserves the right to refuse any order on legitimate grounds, and in particular where the quantities ordered are abnormally high compared to those typically ordered by consumers.
- 3 Order cancellation.
- 3.1 Cancellation by the buyer.
The order may be cancelled by the buyer by recorded delivery letter with acknowledgement of receipt in the event of:
- delivery of a product that does not conform to the declared product specifications
- delivery exceeding thirty days following the conclusion of the contract, after the seller has been instructed, under the same conditions and without result, to carry out delivery within a reasonable additional timeframe.
- 3.2 Cancellation by the seller.
The order may be cancelled by the seller in the event of:
- the buyer's refusal to take delivery;
- non-payment of the price (or the balance of the price) at the time of delivery.
6. Products
- 1 Product characteristics.
Prior to placing an order, the customer may familiarise themselves with the essential characteristics of the products they wish to order by consulting the pre-contractual information communicated to them by the seller before any order is placed, where applicable by means of a product catalogue or the company's website.
The photographs and graphics featured in the catalogue or on the website are provided for illustrative purposes only and shall not constitute a contractual commitment by the company guaranteeing a perfect likeness between the product ordered and the product depicted.
- 2 Stock availability.
Products are offered and delivered subject to available stock.
If the ordered product is unavailable, the seller shall immediately inform the buyer and may offer a product of equivalent quality and price or, failing that, a purchase voucher for the value of the order, redeemable against any future order.
If the buyer disagrees, the seller shall proceed with the refund of any sums paid within 30 days.
Beyond the refund of the price of an unavailable product, the seller is not liable for any cancellation indemnity.
7. Conformity
The seller is liable for any lack of conformity of the goods under the conditions of general law and consumer law.
8. Return of goods - Warranty
- 1 Legal guarantee of conformity.
All products supplied by the seller benefit from the legal guarantee of conformity provided for in Articles L217-4 to L217-14 of the French Consumer Code.
- 2 Exercising the guarantee of conformity.
If you wish to exercise the legal guarantee of conformity, you must contact the company whose brand and details can be found on our contact page.
When exercising the legal guarantee of conformity, the consumer:
- has a period of two years from the date of delivery of the goods in which to act
- may choose between repair or replacement of the goods;
- is not required to provide proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.
- 3 Guarantee against hidden defects.
The consumer may choose to exercise the guarantee against hidden defects in the item sold, within the meaning of Article 1641 of the French Civil Code.
In this case, they may choose between cancellation of the sale or a reduction in the selling price in accordance with Article 1644 of the Civil Code.
- 4 Returns.
strap-on-me is committed to providing you with a quality service.
If you are not satisfied with a product you have ordered, you may return it to us within 14 days, in accordance with the following rules:
- items must be unused or unworn and in their original packaging in perfect condition,
- labels must not be damaged or removed.
To return one or more products, please follow the procedure indicated on the Return Form (below). Return shipping costs are the responsibility of the customer.
The refund amount will be calculated on the value of the item at the time of purchase and the shipping costs incurred at the time of purchase only if the item is defective; otherwise no refund will be possible.
Refunds will be made by re-crediting your bank card or via PayPal.
9. Discreet delivery
- 1 Terms.
Your order is shipped in a discreet, sturdy box in which the products are protected. No external markings allow the contents of the parcel to be identified.
If you wish to give a gift, you have the option of choosing a delivery address different from your billing address. This step takes place when you confirm your order. In this case, the recipient will receive their parcel without an invoice. The invoice will be sent by post to the gift sender.
- 2 Timeframes.
Your order will be delivered by Colissimo as follows:
- within 48 hours (in mainland France) from strap-on-me
- to your home address by your postal carrier
- with insurance covering 100% of the value of your order
- with online tracking of your parcel's progress on the website www.coliposte.fr.
Orders placed on Saturday or Sunday are processed on Monday morning. If you are not at home at the time of delivery, you will find a delivery notice in your letterbox and your parcel will be held at your nearest post office. Delivery times do not include order processing times, which are generally 1 to 2 working days.
- 3 Transfer of risk.
The risks of loss or damage to goods are transferred to the consumer at the moment they, or a designated third party, physically take possession of the goods, regardless of their nature.
A product delivered to the consumer by a carrier chosen by the seller travels at the seller's risk.
A product delivered to the consumer by a carrier chosen by the consumer travels at the consumer's risk from the moment the goods are handed over to the carrier.
10. Confidentiality and protection of your personal data
As part of its activities, strap-on-me, acting as data controller, carries out computerised processing of its customers' data in compliance with the regulations on personal data protection.
The use of certain data is strictly necessary for the performance of this contract or for the legitimate interest of the data controller. Its purpose is the optimal management of the customer relationship within the framework of the activities governed by these general terms and conditions of sale.
The data collected is retained for the period necessary to fulfil the purposes of these general terms and conditions of sale.
During this period, strap-on-me implements all appropriate measures to ensure the confidentiality and security of your personal data, so as to prevent it from being damaged, deleted or accessed by unauthorised third parties.
Under the applicable regulations (EU Regulation No. 2016/679 of 27 April 2016), the customer has the right to access, rectify, object to, restrict, port and erase their personal data.
The customer may also contact strap-on-me directly via our contact page or by post to the following address: STRAP-ON-ME – LOVELY PLANET - Returns Department - 560 avenue du Garlaban - 13420 GEMENOS
11. Right of withdrawal
Pursuant to Article L221-28 of the Consumer Code (formerly Article L121-21-8 of the Consumer Code), the customer is informed that the right of withdrawal cannot be exercised in certain cases, in particular where products have been worn by the consumer, for hygiene reasons.
- 1 Conditions, timeframe and procedures for exercising the right.
If you accept these general terms and conditions of sale, you will have the right to withdraw, without giving any reason, within fourteen days from the day after receipt of the products.
- As a reminder, items must be unused and in their original, unopened packaging with their labels attached.
To return one or more products, please follow the procedure indicated on the Returns Form (above). Return delivery costs are the responsibility of the customer.
The refund amount will be calculated based on the value of the item at the time of purchase.
- 2 Effects.
In the event of withdrawal, we will refund the payment received no later than fourteen days from receipt of the product at our premises.
We will process the refund using the same payment method as the one you used for the initial transaction.
It is noted that the customer's liability, in the event of withdrawal after use of the goods, is engaged with regard to any depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of those goods. Such handling is that which a consumer may carry out in a shop.
The consumer must return the goods to STRAP-ON-ME without undue delay and, in any event, no later than fourteen days after the customer has communicated their decision to withdraw to the recipient.
This deadline is deemed to have been met if the customer returns the goods from the order before the expiry of the fourteen-day period.
12. Liability
The products offered on the website www.strap-on-me.com comply with French legislation in force and with the standards applicable in France. The company strap-on-me cannot be held liable for damages of any kind that may result from the improper use of the items sold.
The company Strap-on-me cannot be held liable for non-performance of the contract in the event of stock shortage or product unavailability, or in cases of force majeure. Force majeure covers all cases recognised by case law, meaning any exceptional, external and unforeseeable event at the time of entering into the contract that prevents its performance.
13. Intellectual property
All elements reproduced on this website (logos, photographs, texts, graphic charter, etc.) are protected by intellectual property law and civil law and belong to strap-on-me. Accordingly, none of these elements may be displayed, downloaded, reproduced, transmitted, translated, sold, exploited commercially or free of charge, or reused in any way whatsoever without the prior consent of strap-on-me.
14. Applicable law – Potential disputes
This contract is governed by French law. In the event of a dispute arising from this contractual relationship, the parties agree to seek an amicable resolution before taking any legal action. If no common solution is found, disputes shall fall under the jurisdiction of the courts of Marseille.
- 1 Mediation.
The consumer has the right to resort to mediation in order to resolve, by amicable means, any dispute with the trader.
- 2 Prior complaint.
In the event of a dispute, you must first contact the company's customer service team, Monday to Friday excluding public holidays, by email or post (see our contact page).
15. Gift voucher terms and conditions of use
These conditions apply to the beneficiary, whether or not they are the customer. The gift voucher may be used to pay for all or part of an order on the website www.strap-on-me.com. To pay, the recipient enters the promotional code printed on the voucher in the designated field on the payment page. The gift voucher can only be used once. It cannot give rise to any cash refund, whether total or partial. No change can be given against the voucher. The gift voucher has an expiry date and must be used before that date.